Real Spirit USA, Inc. (“Real Spirit USA,” “we,” “us,” or “our“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://realspiritusa.com/, contact us, make a purchase, submit a form, or communicate with us by email, phone, or SMS/text message.
1. Who We Are
Real Spirit USA, Inc. is headquartered in Reno, Nevada and operates brands and product lines related to water ionization, air purification, filtration, and related consumer products.
Contact Information
Real Spirit USA, Inc.
320 S. Rock Blvd., Ste. 210
Reno, NV 89502
Phone: 888-601-5886 | 775-432-2861
2. Information We Collect
We may collect the following categories of personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment and order information
- Product interests
- Messages, questions, or support requests you send to us
- Any other information you choose to provide through forms, checkout, email, phone, or chat
Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referral source
- Date and time of visit
- Cookies and similar tracking technologies
Information from transactions and support interactions
If you purchase products or request support, we may collect information related to:
- Order history
- Shipping status
- Customer service history
- Product registration or warranty information
- Communication preferences
3. How We Use Your Information
We may use your information to:
- Provide, operate, and improve our website and services
- Process and fulfill orders
- Send order confirmations, shipping updates, and service messages
- Respond to inquiries and provide customer support
- Communicate with you about products, promotions, or company updates where permitted by law
- Personalize your experience
- Maintain website security and prevent fraud
- Comply with legal obligations
- Enforce our policies and terms
4. How We Share Information
We may share personal information only as reasonably necessary with:
- Payment processors
- Shipping and fulfillment providers
- Website hosting and technology service providers
- Customer service and communications platforms
- Marketing or analytics providers
- Legal, regulatory, or governmental authorities when required by law
- Successors in the event of a merger, acquisition, or business transfer
We do not sell your personal information for money.
5. SMS/Text Messaging Privacy
If you provide your phone number and consent to receive text messages from Real Spirit USA, you agree to receive SMS messages related to your interaction with us, which may include conversational messages, customer care messages, appointment or order updates, and promotional messages, depending on the consent you provide.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for support.
No mobile opt-in or text message consent will be shared with third parties or affiliates.
We use your phone number and SMS consent only to communicate with you in accordance with your preferences and applicable law.
6. SMS Consent and Opt-In Language
Where SMS consent is collected on our website, forms should include language substantially similar to the following:
By providing your phone number and opting in, you agree to receive SMS text messages from Real Spirit USA, Inc. including conversational, customer care, order-related, and promotional messages, depending on your request and consent. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.
This language should match the actual use case selected in your RingCentral/TCR registration.
7. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to:
- Remember user preferences
- Understand website traffic and usage
- Improve site performance
- Support marketing and advertising efforts
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Maintain business and tax records
- Provide support
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no website, system, or transmission method can be guaranteed to be completely secure.
10. Your Choices
You may:
- Opt out of marketing emails by using the unsubscribe link in our emails
- Opt out of SMS by replying STOP
- Reply HELP for SMS support
- Contact us to update or correct your information
- Request information about the personal data we hold about you, subject to applicable law
11. Third-Party Links and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.
12. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
13. State Privacy Rights
Depending on where you live, you may have privacy rights under applicable state law, such as the right to request access to, correction of, or deletion of certain personal information. To make a request, please contact us using the information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of the website after any changes means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Real Spirit USA, Inc.
320 S. Rock Blvd., Ste. 210
Reno, NV 89502
Phone: 888-601-5886 | 775-432-2861
Website: https://realspiritusa.com/